Return/Exchange Policy

RETURNS & EXCHANGES POLICY
1. Order Cancellation

If you contact us within 24 hours after placing your order, and the order has not entered production or shipping, we can cancel the order and issue a full refund.

Once the order is in production or has been shipped, the order cannot be canceled.

2. Defective or Incorrect Items

If you receive an item that:

Has a serious quality defect

Was sent in the wrong style or size

Is significantly different from the product description

Please contact us within 7 days of receiving the item and provide clear photos or videos as evidence.

After verification, we will offer one of the following solutions:

Free replacement

Partial refund

Full refund

The final solution will be confirmed through mutual communication.

3. No Refund for Non-Defective Items

Due to the nature of intimate apparel and made-to-order products, we do not accept refunds for:

Change of mind

Wrong size selection

Personal preference or style expectations when the product has no defects

Please carefully review the size chart and product details before placing your order.

4. Size Exchange

Size exchanges are accepted within 7 days after delivery, provided that:

The item is unworn

The item is unwashed

The item remains in resalable condition

International return shipping costs and any customs duties or taxes are the buyer’s responsibility.

To request an exchange, please contact us at:
📧  hanaesbusiness@gmail.com

5. Contact Us

If you have any questions about our return or exchange policy, feel free to reach out to us at:
📧  hanaesbusiness@gmail.com