Refund policy
Returns
Our policy lasts 7 days after you got your package. If 7 days have gone by since your purchase, unfortunately, we canโt offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you havenโt received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If youโve done all of this and you still have not received your refund yet, please contact us at hanaesbusiness@gmail.com
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at korurabusiness@gmail.com and get the return address.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, youโll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasnโt marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Return Address:
Please do not return without contacting us first, we will get you a better solution )
Email: hanaesbusiness@gmail.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We donโt guarantee that we will receive your returned item.
Quick links
About Us
FAQ
Size Chart
Shipping
Return/Exchange Policy
Wholesale/Drop ship
Track Your Package
Become an Affiliate
How to pay credit card via paypal?
Terms of Service
Refund policy
Contact Us
hanaesbusiness@gmail.com
Your Best Japanese Korean Kawaii Fashion and Kawaii Beauty shop featuring Beauty, wigs, nails, all in 1 store to offer you best shopping experience online :)
Our policy lasts 7 days after you got your package. If 7 days have gone by since your purchase, unfortunately, we canโt offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you havenโt received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If youโve done all of this and you still have not received your refund yet, please contact us at hanaesbusiness@gmail.com
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at korurabusiness@gmail.com and get the return address.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, youโll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasnโt marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Return Address:
Please do not return without contacting us first, we will get you a better solution )
Email: hanaesbusiness@gmail.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We donโt guarantee that we will receive your returned item.
Quick links
About Us
FAQ
Size Chart
Shipping
Return/Exchange Policy
Wholesale/Drop ship
Track Your Package
Become an Affiliate
How to pay credit card via paypal?
Terms of Service
Refund policy
Contact Us
hanaesbusiness@gmail.com
Your Best Japanese Korean Kawaii Fashion and Kawaii Beauty shop featuring Beauty, wigs, nails, all in 1 store to offer you best shopping experience online :)